Find out answers to all your questions about cleaning here 🙂

Do professional carpet cleaners vacuum first?

Yes/No, If you get a “Price deal” chances are you will need to vacuum before technician arrive. And if you are paying a regular Price, Vacuum is included but it is a good idea to remove the top layer of dirt and hair so they can do the deep cleaning. Be aware that carpetcleaning technicians come to your home to clean your carpets; they are not licensed to move furniture.

How long does it take my carpet to dry?

For steam cleaning, normal drying time for moderately soiled carpet is approximately around 6-8 hours. If doors and windows can be opened and ceiling fans or floor fans used, drying time can be as little as a couple of hours. Depends of weather outside after the work is done, you could turn on the heather or A/C also.

What are those ugly black lines around the baseboards and under doorways?

If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tackstrip on the edge of the carpeting, it could nick your fingers!

Does your cleaning process soak the backing of the carpet?

No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

Do I need to move my furniture before the cleaning crew arrives?

Yes/No. It is not necessary to move all furniture before cleaning. Some pieces such as book cases, entertainment centers, dressers, beds, etc. that always reside in the same place really don’t need to be moved. Furniture that is moved around due occasionally rearranging a room may be moved so that the carpet underneath can be cleaned. Please note that our crews are not a trained professional mover. It is the customer’s responsibility to move furniture if needed before the technician arrive. We do suggest you remove any breakable items from table tops, etc. prior to the technician arrival.

What should I do if the stains that were cleaned reappear?

Most stains that are removed from carpet do not reappear but deep stains in carpet backing may wick back to the surface.
If this should happen, call Oxigreen Colorado for assistance.
Keep in Mind that If our Technician detected organic soil like urine those must need special treatment and extra fee, you should let the technician known if you do not require that service but there are high chances that those organic spots will wick back to the surface.

What method do you use for cleaning?

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. OXIGREEN COLORADO exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft treated water and a specially formulated cleaning solution are spray deep within the carpet fibers, Agitation of carpets fabrics and then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

How often should my carpets be cleaned?

Usually if the carpet looks dirty, you’ve waited too long. Carpet manufacturers recommend between 6 to 12 months and depends of many factors such as: number of people in the home, pets, children, etc.

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